Goodword gets better when the people who use it tell us what's missing and what's broken. Whether you have an idea for a feature or you've run into a bug, we want to hear it. A real person on our team reads every message that comes in.
How to reach us
Two ways, whichever is easier:
Message us here. Open the Messenger (the chat bubble in the bottom right of this article), tell us what's on your mind, and it goes straight to the team.
Email us. Send it to [email protected].
Requesting a feature
The most useful requests come with the story behind them. Along with the feature itself, tell us what you were trying to do when you wished it existed.
For example: "I'd love to filter my groups by city, because I travel a lot and I want to see who I already know somewhere before I book the trip." The what (filter by city) plus the why (planning a trip) tells us what you're actually reaching for, and it often points us toward a better answer than the one you'd have thought to ask for.
Reporting a bug
The faster we can see what you saw, the faster we can fix it. When something looks wrong, tell us:
What happened, and what you expected instead.
Where you were in Goodword when it happened (the screen, the contact, the group).
A screenshot, if you have one. It usually tells us more than a description can.
If you can, walk us through the steps that led up to it, so we can see the same thing on our end.
What happens after you send it
Every message gets read by someone on the team. Bugs go to the people who can fix them, and the features we hear about again and again are exactly how we decide what to build next.
We can't build everything, and we won't promise a date on any single idea. But nothing gets lost, and what you tell us shapes where Goodword goes.
Have something on your mind right now? Message us here or email [email protected]. We're listening.